If you place an order with us, this will automatically indicate that you agree to the following terms and conditions, without exception.
Delivery
Voucher and Discount codes must be applied at point of purchase, if you click apply once you have entered a code and it does not reduce the cost of the order please contact us before placing the order. Any orders placed without the discount code will not retrospectively have a voucher applied.
Personalised items
It is the customers responsibility to ensure instructions regarding personalised items are clear.
Name personalised items cannot be exchanged or the cost refunded. For clarity position personalisation such as Coach, Manager, Assessor etc, are classed as name personalisation.
Stock availability
Delivery
- We will endeavour to dispatch your order within up to 14 working days, however during busy periods this may extend due to demand. Custom items are made to order so can occasionally experience delays.
- All items will be dispatched together. Therefore there may be a delay if a clothing order has been ordered alongside a stock item.
- All orders within the UK will be shipped at the specified rate on checkout. At present we are not shipping internationally unless requested beforehand via [email protected]
- All transactions will be processed before the order is confirmed.
- We are unable to accept returns on customised goods, unless they are faulty. This includes any item that has got a club badge, specific logo to a club, or personalisation such as initials or a name.
- Items may only be returned if faulty – unsuitable sizes cannot be returned. We are unable to exchange or refund any garment if a player leaves the club or changes their squad number.
- Every effort is made to ensure that product prices, description, images and carriage charges outlined on the website are correct. However, errors/omissions may occur. Refunds or exchanges cannot be given if the garment does not exactly match the digital image on the club shop.
- Returns should be requested by contacting info@bespoke-cricket.co.uk. We recommend that items are returned by Special Delivery as we cannot accept responsibility for items lost in the post. All postal charges are the responsibility of the customer.
- Before 8am the following morning on the day after order has been placed Purchasers can cancel their order by e-mailing [email protected]
- Once you have notified us that you wish to cancel the order, any sum debited from your credit/debit card will be credited to your account as soon as possible.
Voucher and Discount codes must be applied at point of purchase, if you click apply once you have entered a code and it does not reduce the cost of the order please contact us before placing the order. Any orders placed without the discount code will not retrospectively have a voucher applied.
Personalised items
It is the customers responsibility to ensure instructions regarding personalised items are clear.
Name personalised items cannot be exchanged or the cost refunded. For clarity position personalisation such as Coach, Manager, Assessor etc, are classed as name personalisation.
Stock availability
- Occasionally, some items may be temporarily out of stock or sell out due to unprecedented demand. Where possible we may offer an alternative item on approval. If this is not possible, we will place the out of stock item on back order and it will follow as soon as possible on separate delivery.
- If any items have been discontinued we will endeavour to offer you an alternative item wherever possible.
- Every effort has been made to ensure that the colour representation of items shown is as accurate as possible, however web colours may vary slightly from the actual product colour.
- The sizing guide on the shops are for guidance only and does not guarantee garments to be exactly the same size as advertised. All sizes displayed are “to fit” rather than sizes of the garment.